The agreement for influencers, creators and freelancers receiving payments through the platform.
Last updated: 30 July 2026These terms and conditions (the "Terms") govern your use of the StrideHQ platform at stridehq.ai (the "Platform") as a creator, influencer, freelancer or other payee ("Creator", "you", "your"). The Platform is provided by STRIDEHQ LTD, a company registered in England and Wales with company number 17105516 ("StrideHQ", "we", "us", "our").
You use the Platform because a business that engages you (a "Client") uses StrideHQ to manage onboarding, contracts, invoices and payments. By creating a Creator account or submitting an invoice through the Platform, you agree to these Terms.
StrideHQ is a technology provider. StrideHQ is not authorised by the Financial Conduct Authority, does not hold your funds, and does not provide regulated payment services. Payments are executed by Airwallex or another regulated payment provider (the "Payment Provider") under its own terms.
2.1 StrideHQ provides onboarding, contract, invoicing and record-keeping tools, and transmits payment instructions approved by your Client to the Payment Provider.
2.2 Your entitlement to payment arises from your agreement with your Client, not from these Terms. StrideHQ is not a party to that agreement and does not owe you the amounts your Client agrees to pay you.
To use the Platform as a Creator you must:
4.1 When your Client approves an invoice, a payment instruction is transmitted to the Payment Provider. Funds are paid to the bank account you have registered, in your local currency where supported.
4.2 Payment timing depends on the Payment Provider, the destination country and the payment rails used. StrideHQ is not responsible for delays, holds or reversals effected by the Payment Provider or any bank in the payment chain.
4.3 If you receive a payment you were not entitled to receive, you agree to return it promptly.
4.4 It is your responsibility to ensure your bank details are correct. Payments sent to details you provided are made at your risk.
5.1 You are responsible for all taxes on amounts you receive, including income tax, National Insurance or equivalent social contributions, and VAT where applicable, and for your own filings with HMRC or your local tax authority.
5.2 The Platform collects tax-related information (for example tax residency, UTR, W-8BEN or W-9 details) to support your Client's reporting obligations, including under DAC7 and equivalent rules. You confirm the information you provide is accurate.
5.3 Where an engagement is subject to the UK off-payroll working rules (IR35), the status determination is made by your Client, not by StrideHQ. Nothing in the Platform constitutes tax or legal advice to you.
6.1 Contracts you sign through the Platform are between you and your Client. StrideHQ provides the tooling, not the counterparty.
6.2 Any dispute about deliverables, engagement terms, or amounts owed is between you and your Client. StrideHQ does not mediate or resolve such disputes and has no liability for them.
You must not use the Platform:
StrideHQ may suspend or close your account where it reasonably suspects a breach of this clause or where required by the Payment Provider, a regulator or law.
Your personal data is processed as described in our Privacy Policy. In summary: your Client is the controller of the engagement data it manages through the Platform, StrideHQ processes that data on the Client's behalf, and StrideHQ and the Payment Provider each act as controllers for their own legal compliance (for example identity verification and AML screening).
9.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited or excluded.
9.2 Subject to clause 9.1, StrideHQ is not liable for: amounts owed to you by any Client; acts or omissions of the Payment Provider or any bank; losses caused by inaccurate information you provided; or any indirect or consequential loss.
9.3 Subject to clauses 9.1 and 9.2, StrideHQ's total aggregate liability to you arising in connection with these Terms in any 12-month period shall not exceed £[500].
10.1 StrideHQ may update these Terms by giving you at least 30 days' notice by email or through the Platform, except where changes are required by law or by the Payment Provider, which may take effect sooner. Continued use after the effective date constitutes acceptance.
10.2 You may close your account at any time. StrideHQ may suspend or close your account for breach of these Terms, or where required by the Payment Provider, a regulator or law. Records are retained after closure where required by law, including AML and tax record-keeping obligations.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere you may benefit from mandatory protections of your local law.